GENERAL TERMS AND CONDITIONS OF SALE
Last updated: 8 October 2026
These General Terms and Conditions of Sale, hereinafter referred to as the “Terms”, govern the sale of products on the website operated under the name Oléa Group.
Any order placed on the website implies acceptance of these General Terms and Conditions of Sale.
ARTICLE 1 — SELLER'S IDENTITY AND CONTACT DETAILS
The website is operated under the trading name:
Oléa Group
Person responsible: Amine Laidi
Email: contact@heyolea.com
Telephone: +33 6 51 43 17 28
ARTICLE 2 — PURPOSE
These General Terms and Conditions of Sale define the rights and obligations applicable to sales between Oléa Group and its customers.
Oléa Group offers equipment intended for thermal comfort and the improvement of indoor air, including fans, cooling devices, air conditioners and related products and accessories.
These Terms apply to any order placed on the website.
ARTICLE 3 — PRODUCTS
The essential characteristics of the products are presented on their respective product pages.
Customers are invited to consult the description, features and, where available, dimensions or technical information of the product before placing an order.
Oléa Group strives to present its products as faithfully as possible.
Photographs, illustrations and videos are provided for illustrative purposes. Slight differences in colour or appearance may result from the screen used or the lighting conditions.
ARTICLE 4 — AVAILABILITY
Products are offered for sale subject to available stock and supply possibilities.
In the exceptional event that a product becomes unavailable after an order has been confirmed, the customer will be informed as soon as possible.
Depending on the situation, an alternative solution may be offered to the customer.
If the affected order is cancelled, the amount paid for the unavailable product will be refunded.
ARTICLE 5 — PRICES
The applicable prices are those shown on the website when the order is confirmed.
The total order price is presented to the customer before final confirmation.
Any delivery charges are shown before the order is confirmed.
Oléa Group reserves the right to change its prices at any time.
However, a price change does not apply to orders that have already been finally confirmed, except in the event of an obvious error affecting the displayed price.
ARTICLE 6 — ORDERS
Customers select the product or products they wish to order and add them to their basket.
Before finally confirming their order, customers can check the selected products, quantities and total order amount.
Customers are responsible for the accuracy of the information provided when placing an order.
Final confirmation of an order entails an obligation to pay.
After confirmation, an order confirmation is sent to the customer electronically.
Oléa Group reserves the right to refuse or cancel an order in the event of reasonable suspicion of fraud, a payment incident or an obvious error concerning a product's price or information.
ARTICLE 7 — PAYMENT
Payment for the order is made using the payment methods offered on the website when the order is placed.
The total amount due is communicated to the customer before final confirmation of the order.
The order is accepted after payment has been validated or authorised by the relevant payment provider.
If payment is refused, the order may not be confirmed.
Payment transactions may be processed by third-party payment providers using their own secure infrastructure.
ARTICLE 8 — ORDER PROCESSING
After the order and payment have been confirmed, Oléa Group processes the order.
The preparation time is generally between 1 and 5 working days.
This time includes preparation, checking and handing the order to the carrier. It is included in the total delivery time of 3 to 5 calendar weeks from the date of the order.
A dispatch confirmation may be sent to the customer once the order has been handed to the carrier.
ARTICLE 9 — DELIVERY
The estimated total delivery time from the date of the order is 3 to 5 calendar weeks with standard delivery. Only standard delivery is offered.
The preparation time of 1 to 5 working days is included in the total delivery time of 3 to 5 calendar weeks. These times may vary depending on the destination and carrier. Standard delivery costs €4.99 for France and the other eurozone countries served, regardless of the basket total. For other countries, the charges in the local currency are shown at checkout. No free delivery or express option is offered. Charges applicable to the destination and currency of the order are shown at checkout. The terms are set out in the delivery policy, without limiting the consumer's statutory rights.
Products are delivered to the address provided by the customer when placing the order.
Customers are responsible for the accuracy and completeness of their delivery address.
If an error has been made in the address provided, customers are invited to contact Oléa Group as soon as possible at:
contact@heyolea.com
Oléa Group cannot guarantee that an address can be changed once the order has been prepared or dispatched.
ARTICLE 10 — DELIVERY DELAYS
In the event of a delivery delay, customers are invited to contact Oléa Group so that the situation can be checked.
Consumer rights provided for by the applicable legislation concerning delivery delays remain fully applicable.
When the conditions provided for by law are met, consumers may request cancellation of the order and obtain a refund of the amounts paid.
ARTICLE 11 — RECEIPT AND DAMAGED PARCELS
When receiving the order, customers are invited to check the apparent condition of the parcel and product.
If a parcel or product is visibly damaged, customers are invited to take photographs showing the problem and contact Oléa Group as soon as possible.
The request can be sent to:
contact@heyolea.com
Customers are invited to provide their order number and describe the problem precisely.
These steps do not remove or limit the consumer's statutory rights.
ARTICLE 12 — RIGHT OF WITHDRAWAL
Consumers have a period of fourteen (14) days from receipt of the goods to exercise their right of withdrawal without having to give a reason.
Consumers may inform Oléa Group of their wish to withdraw by means of a clear and unambiguous statement.
The request can be sent to:
contact@heyolea.com
The request must make it possible to identify the customer and the relevant order.
Simply refusing to receive a parcel or returning a product without a statement of withdrawal does not necessarily constitute the exercise of the right of withdrawal.
Any statutory exceptions to the right of withdrawal remain applicable.
ARTICLE 13 — RETURN FOLLOWING WITHDRAWAL
After communicating their decision to withdraw, consumers must return the product within the period provided for by the applicable legislation.
The return arrangements and address are communicated to the customer as part of the handling of their request.
Direct return costs associated with a simple withdrawal are borne by the customer.
Customers are responsible for any handling of the product beyond what is necessary to establish the nature, characteristics and proper functioning of the goods.
The product must be properly protected for return.
ARTICLE 14 — REFUND FOLLOWING WITHDRAWAL
When the right of withdrawal is validly exercised, Oléa Group refunds the amounts due no later than 14 calendar days after receipt of the return, in compliance with the applicable statutory deadlines.
Unless otherwise agreed, the refund is made using the same payment method as the one used for the order.
Oléa Group may defer the refund until the product has been recovered or the consumer has provided proof of dispatch of the goods, in accordance with the conditions provided for by law.
ARTICLE 15 — STATUTORY GUARANTEE OF CONFORMITY
Products sold by Oléa Group benefit from the statutory guarantee of conformity under the conditions provided for by the French Consumer Code.
The seller is liable for a lack of conformity appearing within two years from delivery of the goods.
In the event of a lack of conformity, consumers may request that the product be brought into conformity through repair or replacement under the conditions provided for by law.
When the statutory conditions are met, consumers may benefit from a price reduction or termination of the contract.
The product is brought into conformity at no cost to the consumer under the conditions provided for by the applicable legislation.
For any request:
contact@heyolea.com
Customers are invited to provide their order number and a precise description of the problem encountered.
ARTICLE 16 — GUARANTEE AGAINST HIDDEN DEFECTS
Customers also benefit from the statutory guarantee against hidden defects under the conditions provided for by Articles 1641 et seq. of the French Civil Code.
This guarantee may apply when a hidden defect makes the product unfit for its intended use or greatly reduces that use.
The customer's rights under the guarantee against hidden defects remain independent of the statutory guarantee of conformity.
ARTICLE 17 — PRODUCT USE AND SAFETY
Customers must use products in accordance with their intended purpose and the instructions and safety precautions provided.
Electrical, ventilation, air-conditioning and cooling equipment must be used under conditions appropriate to its technical characteristics.
Customers must not modify or use a product in a way that is clearly contrary to its normal use or the safety instructions.
Where the installation or handling of equipment legally or technically requires a qualified professional, customers must comply with this requirement.
Subject to mandatory statutory provisions, Oléa Group cannot be held liable for damage directly caused by clearly incorrect use, an unauthorised modification or failure to comply with the safety instructions.
ARTICLE 18 — LIABILITY
Oléa Group is responsible for fulfilling its obligations under the conditions provided for by the applicable legislation.
No provision of these Terms may exclude or limit a consumer right where such exclusion or limitation is prohibited by law.
Within the limits permitted by law, Oléa Group cannot be held liable for consequences directly caused by incorrect information provided by the customer or clearly improper use of the product.
ARTICLE 19 — FORCE MAJEURE
Oléa Group cannot be held liable for delay or non-performance resulting from an event that meets the statutory conditions for force majeure.
Where possible, the customer will be informed of the consequences of such an event for the fulfilment of their order.
ARTICLE 20 — PERSONAL DATA
Personal data may be collected and processed, in particular to manage orders, payments, deliveries and requests sent to customer service.
The arrangements relating to the processing of personal data are detailed in the Privacy Policy available on the website.
For any request relating to personal data:
contact@heyolea.com
ARTICLE 21 — CUSTOMER SERVICE AND COMPLAINTS
For any question or complaint concerning an order, customers may contact Oléa Group:
Email: contact@heyolea.com
Telephone: +33 6 51 43 17 28
Customers are invited to provide their order number to make their request easier to process.
Oléa Group will strive to find an amicable solution to any complaint.
ARTICLE 22 — CONSUMER MEDIATION
In the event of a dispute, consumers are invited to first submit a complaint to Oléa Group at:
contact@heyolea.com
When a dispute has not been resolved directly with Oléa Group, consumers may use a consumer mediation service free of charge under the conditions provided for by the applicable legislation.
ARTICLE 23 — APPLICABLE LAW
These General Terms and Conditions of Sale are governed by French law.
Mandatory provisions relating to consumer protection and the jurisdiction of courts remain applicable.
ARTICLE 24 — AMENDMENTS TO THE TERMS
Oléa Group reserves the right to amend these General Terms and Conditions of Sale.
The version applicable to an order is the one available on the website when the order is confirmed.
ARTICLE 25 — CONTACT
For any question concerning these General Terms and Conditions of Sale:
Oléa Group
Email: contact@heyolea.com
Telephone: +33 6 51 43 17 28
